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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jose colon

Jose colon

August 5, 2026

5  out of  5
rating by Jose colon
"Great agent and great attention to detail. Paige goes above and beyond."
We responded:
"Hearing that our team went above and beyond is so encouraging, Jose! We're delighted to know that Paige's attention to detail and dedication positively impacted your experience with our agency. If you have any questions or need assistance with your insurance coverage, please don't hesitate to reach out."
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Yemi Adedeji

August 4, 2026

5  out of  5
rating by Yemi Adedeji
"Courtney was outstanding. She helped me add a new vehicle to my policy and took the time to answer every question thoroughly. She explained my coverages clearly, helped add my wife as a named insured at no additional cost, made sure we kept our Drive Safe & Save discount, and even walked us through the app setup. She was knowledgeable, patient, and professional throughout the entire process. Thank you for making everything so easy."
We responded:
"Yemi, we appreciate your detailed feedback. It's wonderful to know that Courtney was able to help you add your new vehicle and include your wife as a named insured. We're pleased she could make the process smooth and maintain your Drive Safe & Save discount. If you have any additional questions or need further assistance, please don't hesitate to contact our team."
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Daniel

August 4, 2026

5  out of  5
rating by Daniel
"Nora was great to work with. She answered all of my questions, explained everything clearly, and made the whole process a lot easier than I expected. I never felt pressured, and she was always quick to respond whenever I needed something. I really appreciate all of her help and would definitely recommend reaching out to her if you’re looking for any insurance!"
We responded:
"Daniel, it's wonderful to hear that Nora made the insurance process smooth and stress-free for you! We really appreciate your recommendation and are always here to help with any of your future insurance needs."
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Marissa Williams

July 28, 2026

5  out of  5
rating by Marissa Williams
"I just want to give a shout out to State Farm in Royse City. They have been the most amazing genuine people I have ever met. A few years ago we switched from Allstate of having for 16+ years to State Farm due to our house insurance increasing dramatically. We called State Farm and they were able to bundle our house with our cars and got us an amazing discount.
Recently my son just turned 16 and we have been hearing all the horror stories of how expensive boys are on the insurance. However Paige took my phone call and let me tell you she sat and listened and answered 101 of my questions and never got frustrated.
Paige took the extra time to tell us about things we are able to do for us to lower our bill and just made the whole process so smooth.
She also got us an amazing deal that I was in shock but blessed.
Thank you State Farm for being so honest and always looking out for the people!"
We responded:
"Wow Marissa! Thank you so much for taking the time to leave this great five star review for us. Paige is so great to work with and she really tries to go above and beyond and help every customer. We know that adding a youthful driver to your policy can be difficult and I’m so happy we made that easier for you. Thank you for trusting us. We look forward to taking care of you and your family!"
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Luis Ibarra

July 28, 2026

5  out of  5
rating by Luis Ibarra
"Thank you.
Paige."
We responded:
"Thank you so much for taking the time to leave us a ⭐️⭐️⭐️⭐️⭐️ review! We appreciate you and hope to be your insurance and financial service advisor for many years!!"
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Lori Omi

July 24, 2026

5  out of  5
rating by Lori Omi
"Very personable. Very helpful."
We responded:
"Thanks for sharing the love with a 5-star rating, Lori. We appreciate it!"
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Antoine Hood

July 20, 2026

5  out of  5
rating by Antoine Hood
"Kari Hargrave’s office is absolutely phenomenal! Her team is relentless in finding solutions to whatever issue is asked. They actually call back when they say they will and deliver the news in a professional fashion! Cortney is ROCKSTAR and she deserves a raise if she hasn’t already received one because she’s better than Jake!"
We responded:
"Antoine, thank you so much for this amazing five star review! Courtney is always working hard for our customers. We hope we always give you amazing service and we are so thankful for amazing customers like you!!"
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Brandon Avila

July 17, 2026

5  out of  5
rating by Brandon Avila
"Boston was very helpful and patient with every step of the process. Would recommend to anyone!"
We responded:
"A little patience and a helpful conversation can make all the difference. Brandon, we’re glad our team was able to provide that experience for you. Thank you for choosing our agency!"
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Kevin Allbright

July 14, 2026

5  out of  5
rating by Kevin Allbright
"I have been with Kari's office for many years and have always received the best customer service any time I needed a policy change or assistance with an issue . My latest need was to drop one vehicle and add another one. As always , I was treated with the courtesy and respect that I always receive from the wonderful ladies at the office . Thank You Cortney for your continued professional service . I would highly recommend Kari Hargrave and her team to anyone in need of insurance services.
Kevin A."
We responded:
"We’re honored to have your trust after all these years, Kevin. Knowing Cortney and the team have consistently made your experience a positive one means a great deal to us. Thank you for being part of our agency."
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Carol

July 13, 2026

5  out of  5
rating by Carol
"We have been customers for many years. I had some questions today and Barton was very helpful getting things solved."
We responded:
"Your loyalty is one of the greatest compliments we can receive, Carol. We appreciate you choosing our agency year after year and are happy Barton was able to assist with your insurance questions."
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Lowell Bounds

July 9, 2026

5  out of  5
rating by Lowell Bounds
"Courtney was courteous and helpful."
We responded:
"We're glad to hear that Courtney was courteous and helpful during your experience with our agency. Thank you for your feedback, Lowell! "
Profile photo of KAREN TAYLOR

KAREN TAYLOR

July 2, 2026

5  out of  5
rating by KAREN TAYLOR
"I talked with Boston. He got me a great price. He was very knowledgeable. He made my car insurance purchase very easy. He got all my documents emailed to me quickly."
We responded:
"We really appreciate you, Karen! Thank you for sharing your experience with us. It’s always our goal to provide friendly, helpful service, and we're so glad to hear we delivered. Thanks again for your support!"
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Nadine Brown

June 29, 2026

5  out of  5
rating by Nadine Brown
"We are extremely happy for the service that was handled with a switch to Sate Farm. Kelli and Kari made it very easy to switch and our policy will be a lot cheaper than Allstate. They even responded quickly to any questions or emails I sent. Thank you ladies for all your help."
We responded:
"It’s wonderful to hear such positive feedback, Nadine! We take great pride in making insurance simple and personalized for our clients. We’re so glad you had a great experience, and we’re always here to help!
"
Profile photo of George Rush

George Rush

June 27, 2026

5  out of  5
rating by George Rush
"After 3 days of getting bombarded with email, texts and phone calls , my wife and I were at our wits end looking for a new policy .. I saw a new email from an agent with Kari Hargrave , Boston Morris.. he sent me a price but I was skeptical.. so I called him and we started talking about our situation.. he said I'll do the best I can for y'all and he really tried but we were still a little ways apart . Next day I had my wife call him and he really came through for us .!! Thanks to Kari and in particular Boston Morris. He went the extra mile and took care of us. Thanks again.George and Karla Rush"
We responded:
"We really appreciate your feedback! Our team takes pride in helping customers feel informed, and we're so glad we made your insurance experience a positive one."
Profile photo of Shalan Kuriakose

Shalan Kuriakose

June 26, 2026

5  out of  5
rating by Shalan Kuriakose
"Courtney Smith was really helpful answering question and providing me with what I need. Thank you!"
We responded:
"Thank you, Shalan, for your feedback! We're thrilled to hear that Courtney was able to assist you with your questions and provide what you needed. Your support inspires us, and we look forward to serving you again with renewed passion and dedication."
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Volleyball Mama 24

June 23, 2026

5  out of  5
rating by Volleyball Mama 24
"Always very helpful and fast!"
We responded:
"We appreciate you! Our goal is always to make the insurance process smooth and stress-free, and we’re thrilled to hear we hit the mark. Thanks for choosing us!
"
Profile photo of Maher Natto

Maher Natto

June 16, 2026

5  out of  5
rating by Maher Natto
"Cortney provided exceptional service while helping me with my home and auto insurance. She answered all of my questions thoroughly and addressed every concern with professionalism and patience. She also gave me helpful information about adding full-coverage insurance for my daughter and a new vehicle. I greatly appreciate her knowledge, responsiveness, and excellent customer service."
We responded:
"Thank you, Maher, for sharing your experience with Cortney. It's great to hear that she was able to assist you with your home and auto insurance needs and provide valuable information for your daughter and new vehicle. We appreciate your feedback and are here to help whenever you need us."
Profile photo of Josh Laird

Josh Laird

June 15, 2026

5  out of  5
rating by Josh Laird
"The insurance agent was hands down one of the best people I've ever talked to his name was Boston. He went above and beyond helping me out to understand our contract that we have together now and I would only like to do business with him in the future."
We responded:
"Thank you, Josh, for your feedback. It's great to hear that Boston was able to assist you so effectively and make the process clear. We look forward to continuing to work with you in the future."
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Robin Coker

June 15, 2026

5  out of  5
rating by Robin Coker
"Cortney Smith made it easy for me to change policies from one state to another while making sure to keep the coverages I requested. I was able to lower my payments and get additional coverage at my new address! Thanks for your help, highly recommend."
We responded:
"Thank you, Robin, for sharing your experience! It's great to hear that Cortney was able to assist with your policy transition and help you secure better coverage at a lower cost. We appreciate your recommendation and are here if you need anything else."
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Joe Ramos

June 12, 2026

5  out of  5
rating by Joe Ramos
"Reene was very helpful in assisting me on my recent call to my agent's office. She took the time to answer my questions and provided me with detailed information. Her follow up to my requests was excellent."
We responded:
"Thank you so much for leaving this ⭐️⭐️⭐️⭐️⭐️ review! Renee is awesome! Taking care of our customers
is our #1 priority. We hope to always give you the 5 Star service you deserve!
"
Profile photo of Jenn Rae

Jenn Rae

June 9, 2026

5  out of  5
rating by Jenn Rae
"I needed some assistance today, and Cortney went above and beyond!! She provided the document I needed immediately and even stayed on the phone to make sure I received it.

I can't recommend Kari and her team highly enough! From day one, they have been an absolute pleasure to work with. They have patiently answered every question I've had (and there were a lot of them!) and have consistently been responsive, knowledgeable, and incredibly helpful throughout the entire process. Their outstanding customer service and dedication truly set them apart."
We responded:
"Wow!! Thank you so much for your wonderful five star review. We certainly appreciate you and your business. Cortney is such an asset to our team. We strive very hard to take care of each and every customer. We hope to continue to provide you this level of service for many years to come. "
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Mike Hoffman

June 8, 2026

5  out of  5
rating by Mike Hoffman
"Excellent customer service bye Courtney"
We responded:
"Thank you, Mike, for your review. We're glad to hear that Courtney provided you with excellent customer service. Your feedback is greatly appreciated!"
Profile photo of Kranthi kiran Gobidesi

Kranthi kiran Gobidesi

June 3, 2026

5  out of  5
rating by Kranthi kiran Gobidesi
"Nora Rocha and Cortney Smith from Kari Hargrave State Farm office helped me to get the best Auto insurance and rental insurance policies. Appreciate her propmpt responses. Looking forward to future businesses 👏 🙌 😀"
We responded:
"Thank you, Kranthi Kiran Gobidesi, for your kind words and for sharing your experience with Nora. We're glad to hear that her assistance met your expectations. We look forward to continuing to serve your insurance needs. "
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Neil Roman

June 2, 2026

5  out of  5
rating by Neil Roman
"Cortney was amazing in helping me purchase my auto insurance. She explained everything in detail and even followed up with me to verify I received all of my documents."
We responded:
"Thank you, Owen, for sharing your experience. It's great to hear that Cortney was able to assist you effectively with your auto insurance and ensure you had all the necessary information. We appreciate your feedback and look forward to serving you in the future."
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Anuj

May 29, 2026

5  out of  5
rating by Anuj
"Cortney was really helpful in resolving my issues quickly and helped me get a new renter's insurance in no time."
We responded:
"Thank you so much for leaving us a ⭐️⭐️⭐️⭐️⭐️ review! We are so thankful for the opportunity to assist you with your Renter’s Insurance needs. Cortney is amazing and we hope to conrinue to provide excellent service ro you always!!
"