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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kiet Le

November 21, 2023

5  out of  5 rating by kiet Le
"Sheri is the best customer services,do right away what ever I need,I would like recommended to all my friends to her,thank you for held me out everything"
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Megan S

October 27, 2023

5  out of  5 rating by Megan S
"Kari and her team are the best! They are knowledgeable and go above and beyond to make sure the process is smooth. I have had my coverage here for about 2 years and couldn’t recommend them enough!"
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Rachel Wilcox

October 27, 2023

1  out of  5 rating by Rachel Wilcox
"I have to start off by saying that I didn't choose this office as my agents office to begin with, my previous State Farm agents office in Longview where I moved from basically dumped this office off on me as my agents office in August, when all I was trying to do was get a quote on how much my car insurance was going to cost since I moved from East Texas to the Dallas area and my renewal was coming up in September. I had only been under this agent for about 2 months and had nothing but trouble trying to conduct my insurance business with them. I do have to say though, that I never personally dealt with Kari Hargrave herself, but the ladies in her office were very rude and treated me like trash in just the 2 months that I dealt with them. I have been a State Farm customer for over 5 years and dealing with these ladies who genuinely don't know how to treat people like humans (instead of like pieces of garbage) I almost left State Farm completely because they left such a bad impression on me, especially since I deal with customers of all kinds on a regular basis and you would think in their line of work that they would have more customer service skills than what was displayed towards me almost every interaction I had with them in those 2 months. Thank God that the folks from customer care at the 800 number of State Farm informed me that their office wasn't even the closest agent to my house and that I could just switch agents to one that was closer to me, so I did. So far, this new agent actually answers the office phone when I call so I don't have to make a special trip to the office, but when I have stopped by the office everyone is really nice and welcoming and doesn't come off as they are superior over me, is willing to accept my partial payments (not 80%) and doesn't have an issue with mailing things to me like an agents office should. You can't treat people ugly and not expect that not to come back around to you. How you treat people matters, even the ones that don't make as much money as you ladies of Kari Hargrave State Farm. What goes around, ALWAYS comes right back around. I only gave 1 star so that I could leave a review of this office. Honestly, this office doesn't deserve any stars. Welcome to the area Rachel. I felt like this office gave me a really bad representation of how women in Royse City are and how they conduct business and conduct their customer service."
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gloria bringas

October 11, 2023

5  out of  5 rating by gloria bringas
"I had a wonderful experience with Sheri Newton. She is very knowledgeable and willing to go above and beyond. She just understood me and guided me through this life changing experience. 100% recommend!!"
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Jack Wilson

September 19, 2023

5  out of  5 rating by Jack Wilson
"The insurance reps at Kari Hargrave are very knowledgeable and helpful. We were able to get our home and auto insurance policies bundled through them at a great rate."
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Ange Bartlett

September 15, 2023

5  out of  5 rating by Ange Bartlett
"Best insurance agent EVER!!!!!! Great prices and people that care."
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September 14, 2023

5  out of  5 rating by KERI ASKEW
"I am happy to report I am now a Kari Hargrave - State Farm Insurance customer! Sheri took all of my information and was able to quote both my home and auto policies in just a few hours saving me nearly $800 from my previous company's renewal. I have kept up with Kari's business for several years and know her to be an exceptional human being. In just a short time, I quickly saw the same excellence in Sheri. Insurance is about customer service as well as having the proper coverage at a reasonable price. I hope I never have to call them for a claim, but if I do - I KNOW that Kari Hargrave, Sheri Newton and State Farm - Royse City will take care of me like a life-long friend!"
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Amanda Land

September 12, 2023

5  out of  5 rating by Amanda Land
"I LOVE MY AGENT SHERI!! Every time I call or contact her she is always so nice and helpful. She really does make the experience personal and always makes sure to cover all the bases when it comes to taking care of our family. We have been with State Farm for about 4 years now and when I have looked to switch to something lower, I find out I already have the lowest with the best coverage. Thank you Sheri for your dedication and dependability! I really appreciate YOU!"
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Rebekah A

August 16, 2023

5  out of  5 rating by Rebekah A
"We have been working with Nora Rocha mostly and she is fantastic! Very prompt in responses and super helpful and friendly. We moved insurance companies very recently due to some poor experiences with our last company. She has made the transition stress free and so simple!"
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wes supak

August 15, 2023

5  out of  5 rating by wes supak
"I’ve had the pleasure of working with Nora to help me set up life insurance for my family. Without her help I wouldn’t of ever made the step in having that or knowing what the best options was. She answered all my questions and walked me through it all. I Appreciate all her help and patience."
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Bo Vidal

August 12, 2023

5  out of  5 rating by Bo Vidal
"Sheri helped me. She found the lowest rate for my auto insurance. The process was very fast!! I definitely recommend Sheri!"
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Karen Davis

August 12, 2023

5  out of  5 rating by Karen Davis
"Loved the whole experience with Kari Hargrave and her staff Kelli Creek!! Kelli was on spot with my quotes, questions and concerns. I switched all of my insurance policies and could not be happier! I know they will take care of me! Thank you ladies for everything!"
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Sandy Szabo

August 11, 2023

5  out of  5 rating by Sandy Szabo
"Thank you to Megan for being so helpful and knowledgeable! We appreciate your patience and professionalism explaining the questions we had. We look forward to talking with you again as our needs change."
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Courtney Sides

August 11, 2023

5  out of  5 rating by Courtney Sides
"Sheri Newton at State Farm is amazing!!! She answered all my questions and was super professional. She was able to break down my policies and explain what everything was. Best insurance experience ever!!!"
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Heather Humphrey

August 11, 2023

5  out of  5 rating by Heather Humphrey
"We love this office!! They provide the most amazing service, are always there when we need them for anything. Kari, Kelly, and Debbie are the best there is!"
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Rhonda Hortman

August 10, 2023

5  out of  5 rating by Rhonda Hortman
"Debbie at State Farm has excellent customer service skills! She is truly an asset to your company, very professional, answered our questions, and went the extra mile to make sure we were pleased."
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Jeremy Callejas

August 10, 2023

5  out of  5 rating by Jeremy Callejas
"I recently had the pleasure of working with Nora , and I must say, the experience was outstanding. From the moment I reached out to her, I felt welcomed and valued as a customer. Her professionalism, expertise, and commitment to exceptional service truly set her apart. One of the key aspects that impressed me about Nora was their extensive knowledge and understanding of insurance products. She took the time to patiently explain various coverage options, ensuring that I had a clear understanding of what was being offered. Her expertise helped me make informed decisions that were tailored to my specific needs, giving me peace of mind. Nora was also prompt and efficient in handling all my inquiries and requests. Whether it was responding to emails or returning phone calls, she consistently displayed a high level of responsiveness. This not only made the entire process smooth and hassle-free but also demonstrated their commitment to providing excellent customer service. Another aspect that stood out was her willingness to go the extra mile. She proactively reviewed my existing policies and identified potential gaps in coverage, suggesting adjustments that would better protect my assets. It was evident that she genuinely cared about my well-being and was dedicated to ensuring that my insurance portfolio was comprehensive and suitable for my unique circumstances. Throughout my interactions with Nora , I felt valued as a customer. She treated me with respect, listened attentively to my concerns, and always had my best interests at heart. Her friendly and approachable demeanor created a welcoming atmosphere, making it easy to establish trust and build a long-lasting professional relationship."
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Jennifer Gonzalez

August 10, 2023

5  out of  5 rating by Jennifer Gonzalez
"I had the pleasure of dealing with Nora, she was very sweet and answered all of my questions. I was unsure of which life insurance policy to go with, but after speaking with Nora I had a better understanding and was able to make my decision. I look forward to dealing with her again in the future."
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Lance Woodard

August 9, 2023

5  out of  5 rating by Lance Woodard
"Megan did an outstanding job helping me add a new car to our policy! She was professional and incredibly helpful! Thanks Megan!!"
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Brenda Kadlec

August 2, 2023

5  out of  5 rating by Brenda Kadlec
"Love them. Been working with Sherri, she is quick to answer an email or return a call. Always gets a solution for my questions. We have moved a lot so had several agents. She is my favorite. State Farm was by far better pricing for my teenage driver."
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Francisco Armendariz

August 2, 2023

5  out of  5 rating by Francisco Armendariz
"Excelente servicio ,amigables, bilingües y siempre dispuestos a ayudar. Tengo con ellos casi 2 años, siempre que tengo una pregunta Megan es muy util para encontrar la respuesta. 100% recomendados"
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Aletza Torres

August 1, 2023

5  out of  5 rating by Aletza Torres
"Mi agente Nora hace que todo sea fácil y sin estrés. Nora me ayudó recientemente con mi seguro de automóvil y me acompañó sin perder un paso para asegurarse de que entendiera todo! Muchas gracias!"
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Sujey Mont

August 1, 2023

5  out of  5 rating by Sujey Mont
"My husband and I recently switched to state farm and got the best help from our agent Nora, she was really nice and went above and beyond to help us! Highly recommended!"
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Clifton Shaddox

August 1, 2023

5  out of  5 rating by Clifton Shaddox
"The most amazing service, Deborah has great customer service!"
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Sharon Williams

August 1, 2023

5  out of  5 rating by Sharon Williams
"Debbie at State Farm is certainly an asset to your company. She is very professional and seems to truly care about the customer. Sharon Williams"